FASTBREAK Water and Ice LLC ("FASTBREAK," "we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and your choices.
Information We Collect
- Phone calls: When you call our line, your call may be answered by an automated phone agent. We collect the phone number you call from, the details you provide about your service request (name, address, service type, requested date), and a record or transcript of the call.
- Email: If you contact us at sales@fastbreakwater.com, we collect your email address and the contents of your message.
- Website usage: Our website is a static site and does not use tracking cookies, analytics scripts, or advertising pixels at this time.
How We Use Your Information
- To schedule, dispatch, and bill for water delivery service
- To respond to inquiries and provide quotes
- To contact you about your service, including delays or confirmations
- To maintain business records as required for accounting and legal purposes
How We Share Your Information
We do not sell your personal information. We may share information with:
- Third-party service providers who help us operate our business, such as our phone answering service and website/email hosting providers, solely to perform services on our behalf
- Government authorities, if required by law, subpoena, or legal process
Data Retention
We retain call records, service history, and contact information for as long as reasonably necessary for business, accounting, and legal purposes.
Your Choices
You may request that we delete your contact information from our records by emailing sales@fastbreakwater.com, subject to our legal obligation to retain certain business records.
SMS / Text Messaging
Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Children's Privacy
Our services are directed to adults. We do not knowingly collect information from children under 13.
Changes to This Policy
We may update this policy from time to time. The "Last updated" date above reflects the most recent version.
Contact Us
FASTBREAK Water and Ice LLC — Brownstown, IL
Email: sales@fastbreakwater.com
Phone: (618) 427-1777